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The new membership renewal process for ASHRAE members is designed to be simpler and more convenient than ever.
Under the new process, the first reminder notice will be an e-mail sent approximately 130 days prior to a member’s expiration date, followed within a week by a renewal package that includes a personalized form and postage-prepaid business return envelope. Also, any member can visit www.ashrae.org to renew their membership at their convenience. The first renewal reminders will be sent in April.
To renew online, each member will need to enter and verify a valid e-mail address during the initial log-in process.
Members who do not receive the initial renewal reminder e-mail must be sure their correct e-mail is being used and are encouraged to use an interface on the ASHRAE Web site that quickly checks and updates each member’s e-mail address. This interface is accessible through the “Renew Membership” link on the home page.
Once a renewed membership is received, ASHRAE will mail a new membership certificate and wallet card as well as payment receipt that can be used for accounting or tax purposes. The acknowledgement package will include the most up-to-date catalog of the extensive ASHRAE publications collection and the current ASHRAE Learning Institute (ALI) courses.
The new program includes a series of personalized postcards and e-mails that will be sent throughout the ASHRAE renewal grace period. Previous ASHRAE marketing surveys have shown as many as 25% of members did not renew because they had not received notification from Society. The new renewal process is designed to ensure that each member receives proper notification of their ASHRAE renewal.
Other incentives for quick renewal, include an opportunity to renew at the $150 annual rate instead of the $165 annual rate due to take effect on July 1. Active members may elect to pay their chapter dues for up to three years as well when renewing this year.
Upon receiving renewal notices, members are urged to remember to check the preprinted information, log on to www.ashrae.org and follow the links for membership renewal.
Persons with questions or comments can call 1-800-527-4723 (U.S. and Canada) or 404-636-8400 (worldwide) between 8 a.m. and 5 p.m. (Eastern) on regular business days.
ASHRAE members who decide not to renew their membership will receive a final notice six months after their expiration date informing them of their canceled membership status.
However, to improve its service to members, ASHRAE seeks to know why members choose not to renew and requests that they complete a short online survey, the link for the survey will be included in the final notice.
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